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Guest Experience Manager
Hospitality & Tourism
Very Highoffice
Guest Experience Managers monitor customer feedback, identify service problems and develop strategies to improve guest satisfaction. They work with different departments to ensure that guests receive consistent, personalized and high-quality service throughout their stay.
Salary (Nigeria)
₦2.5M–₦8M
Exam requirements
English
required90% weight
Mathematics
required60% weight
Economics
recommended55% weight
Commerce
recommended50% weight
Food and Nutrition
recommended40% weight
French
recommended35% weight
Civic Education
recommended30% weight
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Key skills
Guest feedback analysisHotel service standardsComplaint resolutionCustomer serviceTeam leadershipInterpersonal communicationComposure under pressure